FAQ En

What does “Picture technologies” mean?

For every product featured on Picture’s website, we provide information on the technologies used to make the garment, accessory, or piece of gear.

Scroll to the bottom of the page until you see “We make it as green as possible” and “We make it as tech as possible”, or for our more technical products, click on the “Innovation” tab.

If you do not find the information you are looking for, please feel free to contact us using our contact form. One of our team members will be happy to answer your question.

I am unable to find the product I am looking for, what can I do?

Every year, as part of our commitment to sustainability, we make limited quantities our products to avoid the risk of overproducing.

The brand’s current success combined with our approach to manufacturing means that we run out of stock year after year. As a result, products from past collections are often difficult or even impossible to find.

Please feel free to contact us, and we will do our best to help to find an online dealer that has the product you are looking for.

How do I choose the right size?

At the bottom of each product page, you will see a size chart for the selected product. Click on the Size/Fit tab.

For our technical outerwear, for each garment, the size chart also allows you to choose type of fit you prefer and that works best for you.

How do I get my Picture Organic Clothing item repaired?

As part of our sustainable and environmentally-friendly approach, we do everything we can to ensure that your product lasts as long as possible.

Please feel free to contact customer service if you need a button, zipper slider, or something else. We will send you the replacement part to resolve your issue.

However, there may unfortunately be times when we do not have the part you need in stock…

Where can I purchase Picture products online?

We work hard to fight against any potential rip offs or fraud on the internet, but we cannot completely prevent or eliminate the existence of fraudulent websites that sell Picture products.

Please contact us before placing an order if you have even the slightest doubt about the legitimacy of a website. We will reply quickly in order to confirm whether or not the website is one of our official online retailers. Or, report a fake website or where you saw counterfeit products by filling out our online contact form.

The complete list of the official (and trusted) online retailers is on our website. Just click on the following link: https://www.picture-organic-clothing.com/en/online-shops

Scroll to the top of this page for a link to a list of Picture’s top retailers. Once on the locater page, scroll down to choose among a list of retailers by country.

What is the right way to use Picture BeeWax?

1/ Start by rubbing the bar of BeeWax on the area that you would like to waterproof. We recommend paying particular attention to the shoulders, hood, and pockets. Make long, continuous strokes.

2/ You do not need to apply too much wax. Waxing back and forth 3 or 4 times should be good enough to apply a thin white film on the fabric. Remember to wax the seams! Spread the wax with your fingers in the more difficult to reach nooks and crannies.

3/ Set the temperature of your iron to approximately 55°C (130°F) and iron back and forth so that the wax melts and is absorbed by the fabric. Always make long, continuous strokes.

4/ Once your garment is waxed, let it sit for at least 24 hours for the fabric fibers to fully absorb the wax.

Since the wax is an additive and not an integral part of the fabric, it will rub off little by little depending on how often the garment is used. Make sure that you wax your garment on a regular basis to keep it waterproof.

Are all products waxable?

We recommend using Bee Wax for Picture products made with organic cotton, such as backpacks and streetwear jackets.

All technical products (made with synthetic materials, whatever the brand) are usually treated with some form of durable water repellent finish when purchased. However, over time, this finish loses its effectiveness. In this case, use a hairdryer instead of an iron. This method is much gentler for both the face fabric and waterproof-breathable membrane.

If you have a question or any doubts, please feel free to contact us, and we will be happy to help and provide you with the answer you need.

You should avoid doing the following:

  • Never heat the iron or hairdryer to more than 55°C (130°F) or you will damage the material.
  • Do not leave the iron in contact with your product for too long, otherwise you run the risk of burning it.
  • Never place a hairdryer in direct contact with your product. Always maintain a distance of at least 20cm between the hairdryer and your product.
  • Do not dry your product on a radiator or any other source of heat.
  • Do not place your product in a dryer.

How to care for and maintain your Picture NaturalPrene or EicoPrene wetsuit?

  • PICTURE WETSUITS SHOULD ALWAYS BE RINSED AND HAND WASHED IN COLD WATER WITHOUT ANY SOAP OR DETERGENT. NEVER USE A WASHING MACHINE OR DRYER TO CLEAN OR DRY YOUR WETSUIT.
  • Our wetsuits, made with NaturalPrene or EicoPrene, require special care. When you wash your wetsuit rinse it thoroughly enough to remove all salt, sand, and other residues before hanging it up to dry.

  • TO PROPERLY DRY YOUR WETSUIT, HANG IT UP AND LET IT AIR DRY – DO NOT DRY YOUR WETSUIT IN DIRECT SUNLIGHT OR HEAT.
  • After washing it, you should dry your wetsuit as indicated, and start by turning it inside out. Remember that sun and heat are NaturalPrene’s and EicoPrene’s worst enemies. Do not hang your wetsuit in direct sunlight or expose it to direct heat to dry, since this will damage the outer surface.

  • TAKING GREAT CARE OF YOUR WETSUIT WILL MAKE IT LAST LONGER.
  • Take off your wetsuit carefully to keep from stretching out the NaturalPrene/EicoPrene and to prevent any potential damage to the seams. We recommend storing your wetsuit in a cool, dry, and protected place and far from any sharp or hard objects to avoid the risk of punctures or tears.

    P.S.: One last recommendation: don’t pee in your wetsuit! ?

    How should I care for, clean, and maintain my product to ensure it lasts a long time?

    To maintain, care for, and clean, we recommend hand or machine washing Picture products.

    How should I protect, clean, and care for my Picture cap?

    First, make sure that you keep the cork brim dry.

    Dip your cap into warm water (keep the brim out of the water) and then scrub the fabric lightly with soapy water (detergent, dish soap, or regular soap). You can use a soft brush to scrub the dirtiest areas. Rinse with clear water.

    Never place your cap in a dryer or it may shrink. You should always let your cap air dry far from any source of heat (never wring out your cap or you will deform it).

    How do I clean and care for my shoes?

    All Picture shoes should be hand-washed using a soft brush or a sponge.
    Always wash or brush your shoes after intense use to avoid the residue buildup that causes fabric abrasion and impedes breathability.

    Never machine wash or dry your shoes.

    Let your shoes air dry, keeping them out of direct sunlight and away from any sources of heat.

    For those shoes with a waterproof-breathable membrane, use a product such as “NST WASH” for a thorough cleaning.

    When storing your shoes for a long period of time, we recommend stuffing them with newspaper to absorb humidity as well as to maintain the shape and fit of each shoe.

    Twice per year we recommend spraying a product such as “NST PROOF” on your shoes to reactivate their water repellency and to avoid stains.

    Never use an aerosol, otherwise you run the risk of inhaling fine particles and potentially altering the performance capability and quality of your pair of shoes.

    How do I clean, maintain, and care for products made with organic cotton?

    To thoroughly clean your garment without running the risk of doing any damage, make sure that you close all Velcro, buttons, and zippers, loosen the elastic drawstrings, and turn the garment inside out before placing it in the washing machine.

    Avoid using products that contain chlorine, bleach, whiteners, softeners, scents, fragrances, or coloring agents.

    For the very first washing, use a “color catcher” dye trapping sheet to avoid any color bleeding. During the manufacturing process, our clothes receive a non-chemical treatment to add color, and to save water we do not pre-wash them.

    All clothing made by Picture should be machine washed at 30°C (85°F) maximum. We recommend air drying your garment far from any sources of heat.

    Use a gentle spin cycle setting to keep fuzz (pilling) from forming.

    And how can I clean my down parka or jacket?

    Only machine wash your down parka or jacket if indicated on the label.

    Use a liquid soap that does not contain any detergents, softeners, or bleach, these chemical additives reduce the effectives of the treated fabrics in your parka or jacket. We recommend using products made specifically to wash down. If you use a traditional laundry detergent, run the garment through a second rinse cycle to eliminate any chemical residue.

    Before washing, empty every pocket of all contents and then close the pocket zippers. Close all other zippers as well.

    Wash at 30°C (85°F) and choose a gentle spin cycle to avoid breaking the fibers. Once out of the machine, the down parka or jacket will be heavy and soggy.

    Shake it well to remove out as much water as possible, to air out the fill material, and to help the parka or jacket regain its loft.

    Let your down jacket or parka air dry by laying it flat between two thick towels and far from any source of heat.

    Never twist your down jacket or parka to wring out any excess water, you run the risk of damaging the partitions between baffles.

    Turn it over multiple times when drying, shaking it each time to adequately redistribute the down feathers.

    How should I wash my backpack?

    Picture backpacks should be hand washed in water using a soft brush or sponge.

    Never machine wash or dry your backpack.

    Let your backpack air dry, keeping it out of direct sunlight and away from any sources of heat.

    Once per year we recommend spraying a product such as “NST PROOF” on your backpack to reactivate its water repellency and to avoid stains.

    Never use an aerosol, otherwise you run the risk of inhaling fine particles and potentially altering the performance capability and quality of your backpack.

    What can I do to make sure that products with cork last a long time?

    We highly recommend hand washing all of our apparel and accessories that have cork in them (jackets, caps, belts, beanies, etc.). This avoids the risk of damaging the cork.

    How do I maintain a garment’s water repellency and waterproofness over time?

    Machine wash, at 30°C (85°F), all products with a waterproof membrane.
    We recommend that you use a gentle detergent such as “NST WASH” for delicates,

    Never use softeners or bleach.

    To thoroughly clean your garment without running the risk of doing any damage, make sure that you close all Velcro, buttons, and zippers, as well as loosen the elastic drawstrings, before placing it into the washing machine.

    If the tag on your garment indicates that it is okay, machine dry the garment at a low temperature setting to revive its water repellency.

    Since the original durable water repellent finish does not last forever, you need to retreat your garments when water no longer beads up on the face fabric.

    Renew the durable water repellent finish every time you wash the garment by pouring a product such as “NST PROOF” in the detergent dispenser (or apply it after washing the garment by using a spray).

    Never use an aerosol, otherwise you run the risk of inhaling fine particles and potentially altering the performance capability and quality of your pair of shoes.

    What do the symbols mean on my garment’s product care tag?

    Please pay close attention to the product care symbols printed on your garments.

    If you have any questions or the slightest doubt, please feel free to contact us through our online customer service form.

    How can I remove a grease stain from my Picture product?

    Here are a few tips for removing a grease stain from one of your Picture products:

    Place a small amount of laundry detergent right on the stain.

    Scrub the stain gently by hand with a relatively soft brush and warm water using Marseille soap or another stain-fighting soap.

    If the stain is still there, purchase an all-natural organic stain remover and follow the instructions.

    The Picture Organic Clothing guarantee

    What is the Picture guarantee?

    For all repair or replacement requests, we recommend that you contact the store where you purchased your product. Once we inspect the product, we will repair it, replace it for free, or provide you with a full refund.

    As part of our sustainable and environmentally-responsible approach, we prefer to make repairs whenever possible. Our products are guaranteed against manufacturing defects for two years after the date of purchase. You will be asked to provide proof of purchase.

    You can contact our customer service department directly through our online customer service form. Our staff will reply to you quickly. Please provide as much information as possible to enable us to quickly and efficiently handle your request.

    We reserve the right to refuse any request to repair or replace a defective or damaged item if the terms for applying the guarantee were followed correctly.

    The following type of damage is not covered by our guarantee:

    • All damage caused by improper use, abuse, or negligence.
    • Damage due to impact or scratches.
    • Cuts/stains/holes.
    • Discoloring/shrinking/pilling caused by not following the washing instructions.
    • Normal wear and tear, discoloration due to improper use of the garment.

    The following are examples of issues that our guarantee and customer service will not cover: