FAQ

Apparel care :

Please follow to the care & content instructions label placed on your products.

Footwear

  • Picture footwear should be hand washed in water using a soft brush or sponge. Always wash or brush your shoes after intense use in order to prevent ageing residues to increase abrasion.
  • Do not machine wash or tumble dry your shoes.
  • Lay your shoes to dry in shade. Avoid direct sunlight.
  • If your shoes or boots are built with a membrane, use a « NST WASH » product that will thoroughly was its pores and restore breathability.
  • If you store your shoes or boots for a while, stick newspapers inside them that will absorb moisture and retain its original structure.
  • Twice a year, use a « NST WASH » product that restore waterproof properties.
  • Never use spray and avoid breathing spray mists and airborne particles that will eventually affect your products’ quality and performance.

Caps

  • Always keep the cork dry.
  • Soak your cap (be careful not to soak the cork visor) and hand wash in lukewarm soapy water (laundry detergent, dishwashing liquid, soap). Use a soft brush to clean dirty spots. Then rinse with clear water.
  • Do not tumble dry, as it may cause shrinkage. Squeeze out excess water (do not wring), lay to dry in order to avoid distortion and lay away from a direct heat source.

Backpacks

  • Picture backpacks should be hand washed in water using a soft brush or sponge.
  • Do not machine wash or tumble dry your backpack.
  • Lay your backpack to dry in shade. Avoid direct sunlight.
  • Once a year, use a « NST WASH » product that restores waterproof properties.
  • Never use spray and avoid breathing spray mists and airborne particles that will eventually affect your products’ quality and performance.

Cotton clothes

  • To keep your products quality at its best, close any Velcro, snap buttons and zippers and loosen any fasteners before machine washing. Always wash inside out.
  • Do not use bleach, chlorine, perfumes or dyes.
  • The first time you wash, use an absorbent cloth that will prevent eventual colour migration. A non-chemical treatment fixing colours is applied to our garments and they are not pre-washed, because we care about water consumption.
  • Picture clothing should be machine washed 30°C and tumbled dry low or laid to dry.
  • Tumble dry and spin low will prevent pilling.

Protective clothes

  • Product is built with a membrane, machine wash 30°C.
  • Use a soft delicate laundry detergent like « NST WASH ».
  • Do not use fabric softener nor bleach.
  • To keep your products quality at its best, close any Velcro, snap buttons and zippers and loosen any fasteners before machine washing.
  • Following the care instructions label on your garment, if indicated, tumble dry low to restore waterproof properties.
  • Original water repellency treatments are not permanent. You will need to restore water repellency once in a while, when you see that water does not beads up and rolls off the surface of your garment anymore.
  • Restore repellency every time you wash your garment using a « NST PROOF » treatment you can simply pour into the rinsing water compartment of your machine (or apply a water repellent spray after washing).
  • Never use spray and avoid breathing spray mists and airborne particles that will eventually affect your products’ quality and performance.

Insulated garments

  • Use a soft laundry soap, containing no detergent, fabric softener nor bleach: These products cause fading of fabric treatments. We recommend using specialized products. In a classic washing machine, set up a second rinse cycle that will remove any chemical residues.
  • Before washing, close all zippers, except for pockets.
  • Machine wash lukewarm water. Spinning low will prevent breaking fibres.
Machine wash:
  • Machine wash your insulated garment only if indicated on the care instructions label.
  • Machine wash 30°C and spin low.
  • When you take the garment out of the machine, it will have lost its shape. Shake it well to aerate the insulation, accelerate moisture wicking and fluff up the fibres.
Line dry
  • Do not wring to dry: It would break down fibres.
  • Sandwich your garments between bath towels, as sponges, to remove excess water. Repeat with dry towels, as needed.
  • Lay dry on a large, dry towel, away from any direct heat source.
  • Flip it often and shake it well to fluff up the fibres.

Care symbols and instructions

It is very important to carefully read the care information attached to a garment. Here is the signification of the symbols you’ll find inside your textile products:

Remove grease or oil stains from clothing:

  • Cover the stain with liquid detergent.
  • The result will more than likely be unsatisfying, so here is what to do next:
  • Hand wash the stain using Marseille or mild soap in lukewarm water. You can use a soft brush, rubbing gently.
  • If the stain persists, try using an absorbent mineral powder from an organic shop and refer to the instructions.

Cork inserts

All products containing cork (jacket, cap, belt, beanie, etc.) require special attention. The cork should not get wet. We advise not to machine wash these products but rather hand wash them. This will prevent unfortunate damage.

Warranty terms:

In accordance with our environmentally responsible philosophy, we will repair your product. We warrant that our products are free from defects in materials and workmanship under normal use for a warranty period of 2 years after acquisition. A proof of purchase will be requested.

Warranty Limitations and Exclusions

  • Damage caused by abuse, improper care or negligence
  • Damage caused by wear and tear
  • Mutilation/stains/holes.
  • Improper care and ignorance of care instructions causing natural breakdown of colors and materials/shrinkage/pilling.
  • Normal wear and tear of materials over time or through use

In order for our customer service team to handle your request, you must contact the store from which you bought your item, first. After examination and review by our customer service experts, we will either repair, replace or accept the return of the product in exchange for a refund.