Quality & Warranty
For any request regarding PICTURE quality, we may ask you to contact the shop where you bought the item in order to have the best service. If defective product meets our warranty conditions, we will make it repair, replace or refund.
According to our eco-friendly policy, repair is our first choice. Indeed, we prefer repairing rather than throwing away. All Picture items are covered by a two-year warranty against material and manufacturing defects. A proof of purchase have to be provide for any request.
Please fill in the Aftersales form as accurate as possible, it allows us to respond your request as quickly as possible.
We reserve the right to reject a warranty claim if we feel that the warranty conditions are not met.
Our warranty does not cover the following cases:
- Damage caused by misuse, abuse or negligence
- Discoloration or shrinkage caused by wrong washing or drying
- Impact damages and stains
- Normal wear and tear